How to apply and activate MTN eSIM in Ghana

Key Points

- The application process for an MTN eSIM is complimentary and can be completed through the MyMTN App or the MTN eSIM portal.
- To verify your device's compatibility with eSIM, dial *#06#. If an EID number is displayed, your device is compatible.
- MTN Ghana offers a 10 GB data bundle as a reward for new eSIM subscribers.

It is now time to transition from a traditional SIM card to the convenience of an eSIM. This guide will provide you with a straightforward process for applying for and activating your MTN eSIM, including checking your device's compatibility and installing your digital profile. Let us begin.

What is the MTN eSIM?

The MTN eSIM represents a digital alternative to the conventional physical SIM card, which is integrated into a mobile device. It enables users to access MTN Ghana’s mobile data and network services without the need for a physical SIM card. A significant benefit of utilizing an MTN eSIM is the ability to maintain multiple SIM profiles or numbers on a single device.

Is your phone eSIM compatible?

To ascertain whether your device is eSIM compatible, dial *#06#. A 32-digit Embedded Identity Document (EID) number should appear, serving as a unique identifier that facilitates your device's connection to a service provider without a physical SIM card. If this number does not appear, it is possible that your phone lacks eSIM compatibility.

Alternatively, you can check under Settings > Cellular for an option to Add eSIM on iOS devices, or navigate to Settings > About Phone and look for Status or SIM status on Android devices to find the option to add an eSIM.

 To initiate the application process for the MTN eSIM, you must ensure you have the following items:

- A device that supports eSIM technology .
- An active MTN mobile number.
- A national identification document (Ghana Card).
- A valid email address.

After gathering these necessary items, you can proceed with your application using one of two convenient methods: either through the My MTN Ghana app or the MTN eSIM portal.

Option #1 – Through the MyMTN App

Below are the steps to apply for your MTN eSIM using the MTN mobile application:

1. Open the MyMTN app.
2. Tap on More at the bottom right of the screen.

3.Select Get E-Sim to start the application process. 

4.Enter your MTN mobile number and click Request OTP.

5. You will receive a six-digit code from MTN. Input the code in the boxes provided to verify your identity.

6. Complete the eSIM Request form and submit your application.

  After a brief period, MTN will dispatch a confirmation message to you via SMS. The processing of your application may take as long as 72 hours. MTN will notify you to monitor your email for any additional updates.  
 

Option #2 – Via the MTN eSIM portal  

If you have not installed the MTN mobile application, you can directly access the MTN eSIM Request Portal by following these steps:  

1. Visit the MTN eSIM Request Portal.  
2. Input your MTN mobile number and select Request OTP .  

3.Input the six-digit OTP code sent to your phone number to verify your identity.

4. Fill out the eSIM Request form and click Submit Request.

 You will receive a confirmation message from MTN, similar to the process used in the MyMTN app. Following a processing period of 72 hours, MTN will contact you via email with additional updates.

How to activate your MTN eSIM?

After the application processing period, an MTN representative will reach out to verify your information. You will also receive further instructions sent to your application email .

This email will include guidance on how to activate your MTN eSIM profile on your mobile device, along with two important documents:

- Installation guide: A detailed manual that provides step-by-step instructions for the activation process.
- QR code: A scannable code that enables you to download a new digital profile onto your device.

Once you have successfully scanned the QR code, please respond with “Done Scanning” to the email. MTN will then finalize the activation process remotely. After this is completed, your eSIM will become operational.

Should you consider using an eSIM?

There are numerous benefits associated with using an eSIM. Here are several key advantages:

- Convenience: An eSIM eliminates the need for a traditional SIM card to activate your network. In the event that your mobile device is lost or stolen, you can easily disconnect your profile and reactivate your eSIM on a different device.
- Enhanced security: eSIMs are embedded within your phone, making them impossible to remove and transfer to another device. This feature significantly reduces the risk of SIM card theft and loss.
- Multiple profiles: Devices that support eSIM technology allow you to utilize various numbers or network providers simultaneously on a single device.
- Connectivity across devices: An eSIM enables you to connect multiple devices, including tablets, smartwatches, and smartphones.

However, it is important to note that eSIM services are limited to specific devices. This limitation can be inconvenient for those who frequently change phones. Additionally, if you lose your device or switch to a non-compatible model, you will need to visit an MTN service center for further assistance.

FAQs  
Are there any incentives for activating your MTN eSIM?  

Indeed, MTN provides a one-time, non-expiry data bundle of 10GB to subscribers who activate their eSIM for the first time.  

What is the cost associated with activating your MTN eSIM?  

The application and activation of the eSIM are completely free for all MTN subscribers.  

Conclusion  

The process of activating your MTN eSIM is free, uncomplicated, and efficient, offering a variety of advantages. With the information at hand, you can now make an informed decision to switch and enjoy the convenience of managing multiple networks on a single device.  

We encourage you to share your thoughts or experiences in the comments section below, and feel free to reach out with any questions regarding the activation process.