Numerous Android users have encountered a similar situation in recent times. As per their feedback, upon installing the Android 14 update, they have encountered difficulties in making or receiving calls, as well as exchanging SMS.
This issue is not exclusive to Android 14 alone. Whenever users install a fresh Android version, whether it be Android 11, 12, 13, or any other, they begin to encounter problems such as the inability to receive calls and messages.
If you are experiencing difficulties in receiving calls and messages following an Android update, please refer to the solutions provided in this article. We have outlined nine simple ways to address the issue of not being able to receive calls and SMS on your Android device after the update. Let us begin the troubleshooting process.
1. Restart your Android phone
To resolve the issue of being unable to make or receive calls/SMS on your Android device after installing a new version update, you can try the following steps:
Restart your Android device: Restarting your device can help eliminate any bugs or glitches that may be causing conflicts with your phone's network services. Simply press and hold the Power button, then select Restart from the Power menu. After the restart, check if you can make or receive calls and SMS.
2. Check the network signal strength: If the network signal strength in your area is usually strong but has recently been poor, it could be a problem with your telecom operator. Contact your telecom provider and inquire if there is an ongoing issue. If they confirm a problem, you may need to wait until it is resolved.
3. Disable Airplane Mode: Ensure that Airplane Mode is turned off on your Android device. Airplane Mode disables all wireless connections, including cellular network services. To turn it off, go to your device's settings, locate the Airplane Mode option, and toggle it off.
Bugs and errors in Android updates may cause the Airplane mode icon to not show up in the Status bar, potentially leading to the activation of Airplane mode and the inability to make or receive calls/SMS.
4. Disable the Do Not Disturb Mode
To resolve any issues related to the Do Not Disturb Mode, which mutes all calls and notifications, you must also disable this feature on your Android device. Here's how:
1. Open the Settings app on your Android device.
2. When the Settings app opens, tap on Sound & Vibration.
3. On the Sound & vibration, tap on Do Not Disturb.
4. Ensure that the toggle switch next to Do Not Disturb is turned off on the following screen.
This is the method to deactivate the Do Not Disturb Mode on your Android device.
5. Activate/Deactivate Your SIM Card
If you own a contemporary Android device, there is no need to physically remove your SIM card in order to deactivate it. You can simply turn off your SIM card directly from the SIM Card settings.
Disabling the SIM card can resolve any issues that may be hindering you from receiving or making phone calls. Follow these steps to proceed.
1. Open the Settings application on your Android device.
2. When the Settings app opens, tap on Mobile Network.
3. On the Mobile Network Screen, tap on your SIM Card.
4. On the next screen, turn off the toggle beside Enable. This will disable your SIM Card.
5. Just wait a short while and turn on the toggle once more. This ought should allow your phone's SIM card to function.
And that's it! To fix the issue of not being able to accept calls or texts after updating Android, turn on and off your SIM card in this manner.
6. Put the SIM card back in.
It's possible that the Android version you recently installed is incompatible with the previous SIM settings. In such a scenario, you can retrieve the updated settings by taking out and re-inserting the SIM card.
The SIM settings and registration for your new phone will be sent to you by your telecom operator. You should be able to receive calls and SMS as soon as your phone has been correctly activated on the network.
The SIM ejector pin can be used to access the
7. Verify the Call Forwarding Configurations
It's possible that you unintentionally turned on your phone's call forwarding option, which transfers all of your calls to a new number.
It is therefore time to verify your call-forwarding settings if your phone is still unable to receive calls. This is what you should do.
1Open the Phone app on your Android device.
2. Next, tap on the three dots at the top right corner.
3. On the menu that appears, select Settings.
4. On the Settings, tap on Calling accounts.
5. On the next screen, tap on Call forwarding.
6. On the next screen, make sure the toggle beside ‘Always Forward’ is turned off.
And that's it! Your Android phone's call forwarding feature will be disabled as a result.
8. Clear the Network Configuration
Any network-related issues can be found and fixed by resetting the network settings. In order to get things working again, users frequently need to reset their network settings, particularly after installing an Android update.
It should be noted, though, that resetting the network settings would erase any saved Bluetooth devices, WiFi networks, etc. Here's how to reset an Android smartphone's network settings.
1. Open the Settings app on your Android device, then select General Management or Additional/System Settings.
2. On the next screen, tap on Back up and reset.
3. On the Back up and Reset screen, tap on Reset phone.
4. On the Reset Phone screen, tap on Reset Network Settings.
That’s it! Now, you need to wait for the process to complete. Once completed, check whether you’re able to receive calls or SMS.
9. Update your Phone
It's possible that you've updated your phone recently, however if the previous update caused problems with calling or sending SMS messages, a new version with the necessary remedy might be on the way.
You can get in touch with the maker of your phone and request that they investigate the problem. If it's a fault or issue in the operating system, you might not be the only one experiencing it.
Thus, it's critical to regularly check for updates. To resolve the issue, download and install any available updates.
So, these are a few easy ways to fix Android's inability to receive calls or SMS after an update. Comment below if you require any additional assistance on this subject. Additionally,
